Privacy policy

PRIVACY POLICY

Last updated: August 14, 2026

COURONNE NOIRE INC. (“COURONNE NOIRE,” “we,” “us” or “our”) operates this online store and website, including all related information, content, features, tools, products and services offered through it (collectively, the “Services”).

COURONNE NOIRE is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose, retain and otherwise process your personal information when you visit or use our website, make a purchase or other transaction, create an account, communicate with us, interact with our marketing, or otherwise use the Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use or disclosure of personal information, this Privacy Policy will govern with respect to that personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

“Personal information” means information that identifies you or can reasonably be associated with you. It does not include information that has been anonymized or de-identified in accordance with applicable law so that it can no longer reasonably identify you.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact information

This may include your:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping or delivery address

Payment and transaction information

This may include:

  • Payment method

  • Payment confirmation

  • Billing information

  • Transaction details

  • Products purchased, returned, exchanged or cancelled

  • Order history

Payment information may be processed by Shopify and/or third-party payment processors. We do not necessarily receive or retain complete payment card details ourselves.

Account information

If you create an account, we may process information such as:

  • Account credentials

  • Account preferences

  • Settings

  • Order history

  • Rewards or account-related information, where applicable

Shopping activity

We may process information regarding:

  • Products you view

  • Products added to your cart

  • Products added to a wishlist, where available

  • Purchases

  • Returns or exchanges

  • Other interactions with our online store

Communications

We may collect information that you provide when communicating with us, including through customer service inquiries, email, telephone, contact forms or other communication channels.

Device and technical information

We may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Network information

  • Device identifiers

  • Cookie identifiers

  • Other technical information associated with your interaction with the Services

Usage information

We may collect information regarding how you interact with our website and Services, including pages viewed, links selected, browsing activity and other interactions.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from you

For example, when you:

  • Make a purchase

  • Create an account

  • Subscribe to marketing communications

  • Contact customer service

  • Complete a form

  • Request a return or exchange

  • Otherwise provide information to us

Automatically through the Services

We may collect certain information automatically when you visit or interact with our website through cookies, pixels and similar technologies.

From service providers

We may receive information from companies that provide services on our behalf, including e-commerce, payment processing, analytics, marketing, fraud prevention, fulfillment, delivery and technology providers.

From business partners and other third parties

Where permitted by law, we may receive information from advertising platforms, analytics providers, social media platforms and other business partners.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing and improving the Services

We may use your personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping or local delivery

  • Process returns, exchanges and refunds

  • Provide customer service

  • Maintain customer accounts

  • Remember preferences

  • Provide order and account notifications

  • Recommend relevant products

  • Improve our website, products, services and customer experience

Marketing and advertising

Subject to applicable law and, where required, your consent, we may use personal information to:

  • Send promotional emails or other marketing communications

  • Inform you about products, promotions or offers

  • Measure advertising effectiveness

  • Provide or support personalized advertising

  • Understand customer interests and shopping behaviour

You may unsubscribe from promotional email communications at any time using the unsubscribe link provided in those communications.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order confirmations, delivery information or customer-service messages.

Security and fraud prevention

We may use personal information to:

  • Authenticate accounts

  • Detect or prevent fraudulent transactions

  • Protect our customers

  • Protect the security and integrity of our Services

  • Investigate suspicious, unlawful or malicious activity

Communicating with you

We may use your information to:

  • Respond to questions

  • Provide customer support

  • Communicate about orders or deliveries

  • Handle complaints or requests

  • Maintain our business relationship with you

Legal and regulatory purposes

We may process personal information where reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests or legal processes

  • Establish, exercise or defend legal rights

  • Enforce our Terms of Service and other policies

  • Maintain records required by law

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary for legitimate business purposes and as permitted or required by applicable law.

This may include disclosure:

To Shopify

Our store is hosted and powered by Shopify. Shopify processes personal information in connection with the operation of our online store and Services.

To service providers

We may disclose information to service providers that assist us with functions such as:

  • Payment processing

  • Website hosting and e-commerce

  • Information technology

  • Analytics

  • Customer service

  • Marketing

  • Fraud prevention

  • Order fulfillment

  • Shipping and delivery

  • Cloud storage

These providers may process information only as permitted by applicable agreements and law.

To advertising and marketing partners

Where permitted by applicable law, information may be disclosed to or processed by advertising, analytics and marketing platforms for purposes such as measuring advertising performance, understanding customer activity and delivering relevant advertising.

At your direction or with your consent

We may disclose information when you direct us to do so, request a service requiring disclosure, or otherwise consent to the disclosure.

For example, information necessary to complete an order may be provided to a shipping or delivery provider.

For legal or business purposes

We may disclose information where reasonably necessary:

  • To comply with applicable law

  • To respond to lawful requests from authorities

  • To protect our rights or the rights of others

  • To investigate fraud or security incidents

  • In connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction

5. RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify.

Shopify collects and processes personal information regarding your access to and use of the Services to provide and improve its services and enable the operation of our online store.

Information submitted through our Services may be transmitted to and processed by Shopify and other service providers, including providers located outside Québec or Canada.

Shopify may also process information relating to your interactions with our store and other Shopify merchants to provide certain enhanced features and services.

In circumstances where Shopify independently determines the purposes and means of processing, Shopify is responsible for its processing of personal information.

For more information about Shopify's privacy practices and the rights that may be available to you, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use the Services, measure performance, prevent fraud and, where permitted, support advertising and marketing.

Some cookies are necessary for the operation of the online store. Other cookies may be used for analytics, personalization or advertising, subject to applicable requirements and consent mechanisms.

Your browser may allow you to block or delete certain cookies. Disabling certain cookies may affect the functionality of the Services.

Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.

7. THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, social media platforms or other online services operated by third parties.

If you follow a link to a third-party service, that third party's privacy policy and terms will apply to your interaction with that service.

We do not control and are not responsible for the privacy or security practices of independent third-party websites or services.

The inclusion of a link does not necessarily constitute an endorsement of the third party.

8. CHILDREN'S PRIVACY

The Services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us using the information provided below.

Where required by applicable law, we will take reasonable steps to delete or otherwise appropriately handle such information.

9. SECURITY

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, loss or alteration.

However, no method of transmission over the Internet or electronic storage system is completely secure. We therefore cannot guarantee absolute security.

Please do not transmit highly sensitive or confidential information to us through unsecured communication channels.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

10. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

The appropriate retention period may depend on factors such as:

  • Whether you maintain an account with us

  • Whether information is required to fulfill an order

  • Customer-service requirements

  • Accounting and tax obligations

  • Fraud prevention

  • Legal or regulatory requirements

  • Dispute resolution

  • Enforcement of agreements and policies

When personal information is no longer required, it may be securely deleted, destroyed or anonymized in accordance with applicable requirements.

11. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you reside and subject to applicable legal conditions and exceptions, you may have rights concerning your personal information.

These may include:

Access

You may have the right to request access to personal information we hold about you.

Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Deletion

In certain circumstances, you may have the right to request deletion of personal information.

Portability

Where provided by applicable law, you may have the right to obtain certain computerized personal information in a structured, commonly used technological format.

Withdrawal of consent

Where processing is based on your consent, you may have the right to withdraw that consent, subject to applicable legal and contractual restrictions.

Withdrawal of consent may affect our ability to provide certain products or Services where the information is necessary for those purposes.

Marketing preferences

You may unsubscribe from promotional emails by selecting the unsubscribe option included in those communications.

You may continue to receive non-promotional communications concerning orders, transactions, deliveries, account administration or customer service.

12. ADDITIONAL INFORMATION FOR QUÉBEC RESIDENTS

COURONNE NOIRE INC. handles personal information in accordance with applicable privacy legislation, including Québec's Act respecting the protection of personal information in the private sector.

Subject to the conditions and exceptions established by applicable law, Québec residents may have rights relating to:

  • Access to personal information

  • Correction of inaccurate personal information

  • Withdrawal of consent where applicable

  • Data portability

  • Cessation of dissemination in certain circumstances

  • De-indexation or re-indexation in circumstances provided by law

  • Information regarding the use and disclosure of personal information

Requests concerning these rights may be submitted to the person responsible for the protection of personal information using the contact information provided below.

We may take reasonable steps to verify your identity before processing a privacy request.

We will not unlawfully discriminate against you for exercising rights provided by applicable privacy legislation.

13. INTERNATIONAL PROCESSING AND TRANSFERS

Some of our service providers, including Shopify and other technology, payment, analytics, advertising or infrastructure providers, may process or store personal information outside Québec or Canada.

As a result, personal information may be subject to the laws of other jurisdictions and may be accessible to courts, law enforcement or regulatory authorities in those jurisdictions where permitted by law.

Where required by applicable Québec privacy legislation, we take reasonable measures concerning the protection of personal information before communicating it outside Québec.

For individuals located in jurisdictions with additional international-transfer requirements, we and/or our service providers may rely on recognized legal mechanisms where required by applicable law.

14. COMPLAINTS

If you have a question or complaint regarding how COURONNE NOIRE INC. handles personal information, please contact the person responsible for the protection of personal information using the information provided below.

We will review privacy complaints and respond in accordance with applicable law.

Depending on your jurisdiction, you may also have the right to contact the applicable privacy or data-protection authority.

In Québec, privacy matters involving private-sector organizations are overseen by the Commission d'accès à l'information du Québec, subject to its jurisdiction.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technologies or legal and regulatory obligations.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date.

Where required by applicable law, we will provide additional notice and/or obtain consent regarding material changes.

16. CONTACT AND PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION

Questions, requests or complaints concerning this Privacy Policy or the handling of personal information may be directed to:

Person Responsible for the Protection of Personal Information
COURONNE NOIRE INC.
600 Rue Marlatt
Saint-Laurent, Québec H4M 2H3
Canada

Email: info@couronnenoire.com
Telephone: 438-370-7508
Website: couronnenoire.com

When submitting a privacy request, please provide sufficient information for us to understand and respond to your request. We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.