Shipping policy

COURONNE NOIRE currently offers local delivery within select areas of Greater Montréal and surrounding communities.

We do not currently offer standard parcel shipping outside our local delivery service area. Additional shipping options may be introduced in the future.

Local Delivery

Local delivery is available to eligible addresses within our designated delivery areas.

Delivery availability, applicable delivery fees, and minimum order requirements are determined based on the customer's delivery area or distance from our location.

The delivery options and applicable charges available for your order will be displayed at checkout after you enter your delivery address.

Same-Day Delivery

Same-day local delivery is available for eligible orders placed before our daily cut-off time.

Orders placed before 6:00 PM may qualify for same-day delivery, subject to:

  • Delivery address and service area
  • Order eligibility
  • Product availability
  • Delivery capacity
  • Applicable minimum order requirements

Orders placed after the same-day cut-off will generally be scheduled for the next available delivery period.

Same-day delivery availability is not guaranteed where circumstances outside our reasonable control prevent delivery within the expected timeframe.

Delivery Fees & Minimum Orders

Delivery fees and free-delivery eligibility vary according to the customer's delivery area or distance from COURONNE NOIRE.

Where a minimum order value is required to qualify for a particular delivery rate or free delivery, the applicable requirement will be displayed during checkout.

The delivery option and price displayed at checkout for the customer's address will apply to that order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and any information reasonably required to complete the delivery, including:

  • Apartment or unit number
  • Building access instructions
  • Entry or buzzer code, where applicable
  • Accurate contact information

Please review your delivery information carefully before completing your order.

Delivery Access & Unsuccessful Delivery Attempts

Customers should ensure that the delivery location is accessible and that someone is available to receive the order when necessary.

If our driver cannot safely access the delivery location, cannot reach the customer when required, or there is no appropriate safe location to leave the order, the delivery may need to be rescheduled.

Additional delivery charges may apply to a subsequent delivery attempt where permitted by applicable law and where the unsuccessful delivery resulted from incorrect information, lack of access, or another circumstance attributable to the customer.

Delivery Confirmation

Depending on the circumstances, an order may be delivered directly to the customer or left in a reasonably safe location at the delivery address where appropriate.

Delivery confirmation may include electronic delivery records or other reasonable evidence that the order was delivered.

If you believe your order was delivered incorrectly or you have not received an order marked as delivered, please contact us as soon as possible.

Delays

We make reasonable efforts to complete deliveries within the estimated delivery timeframe.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Traffic
  • Weather conditions
  • Road closures
  • High order volumes
  • Vehicle or operational disruptions
  • Incorrect or incomplete delivery information

We will make reasonable efforts to communicate significant delays when possible.

Shipping Outside Our Local Delivery Area

COURONNE NOIRE does not currently offer standard parcel shipping outside its local delivery service area.

If no delivery option is available for your address at checkout, we are currently unable to deliver an order to that address.

Our delivery and shipping coverage may change as we expand our services.

Returns

Delivery and shipping charges that have already been incurred are generally non-refundable, subject to applicable law.

Returns are governed by our separate Return and Refund Policy.

Statutory Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law, including the Québec Consumer Protection Act.

Where applicable law provides rights or obligations that differ from this policy, the applicable legal requirements will prevail.

Contact Us

For questions regarding delivery or an existing order, please contact:

COURONNE NOIRE INC.
600 Rue Marlatt
Saint-Laurent, Québec H4M 2H3
Canada

Email: info@couronnenoire.com
Telephone: 438-370-7508
Website: couronnenoire.com