Return and Refund Policy

At COURONNE NOIRE, we strive to provide quality products and reliable service. Please review our return and refund policy carefully before making a purchase.

Eligibility for Returns

Returns are accepted within 14 days of delivery for eligible items that are:

• Unopened
• Unused
• In their original condition
• In their original packaging

For hygiene and safety reasons, opened, used, tampered with, or heavily handled products cannot be returned.

This includes, but is not limited to:

• Hair care products
• Wigs
• Hair extensions
• Braiding hair
• Beauty and personal care products

COURONNE NOIRE reserves the right to refuse a return that does not meet these conditions, subject to applicable law.

Order Cancellations

Orders may be cancelled within 1 hour of being placed, provided the order has not already been fulfilled or dispatched.

After the 1-hour cancellation window, we cannot guarantee that an order can be cancelled.

If an order has already been fulfilled or dispatched, it can no longer be cancelled. Our standard return policy will apply where applicable.

To request a cancellation, please contact us as soon as possible at info@couronnenoire.com and include your order number.

Non-Refundable Charges

The following charges are non-refundable once the applicable delivery or shipping service has been performed:

• Local delivery fees
• Shipping fees
• Original shipping costs associated with the order

These charges cover transportation and fulfillment services that have already been completed.

Restocking Fee

A 20% restocking fee will be deducted from eligible returns.

This fee helps cover costs associated with handling, inspection, inventory processing, repackaging, payment processing, and administration.

The restocking fee does not apply when the return results from an error caused by COURONNE NOIRE or when otherwise required by applicable law.

Return Shipping & Return Drop-Offs

Customers are responsible for return shipping costs unless the return results from an error by COURONNE NOIRE or otherwise required by applicable law.

Customers in the Montréal area may arrange a return drop-off by contacting us in advance.

COURONNE NOIRE does not currently offer free return pickups.

Customers are responsible for ensuring returned items arrive safely. We recommend using a tracked shipping service for mailed returns.

Damaged, Incorrect, or Defective Items

If you receive the wrong item or an item that is damaged or defective, please contact us within 24 hours of delivery and provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If the issue is confirmed to have resulted from an error by COURONNE NOIRE, return shipping costs and the 20% restocking fee will be waived.

Depending on the circumstances, a replacement, store credit, or refund may be provided, subject to applicable consumer protection laws.

Non-Returnable Items

Subject to applicable law, the following items are final sale and cannot be returned:

• Opened or used products
• Clearance or final sale items
• Gift cards
• Products specifically marked as non-returnable
• Items returned without prior authorization

Refund Processing

Once a returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be processed to the original payment method.

Please allow several business days for your financial institution or payment provider to process the refund after it has been issued.

Where applicable, refund amounts will exclude:

• Non-refundable delivery or shipping fees
• Applicable restocking fees

Statutory Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law, including the Québec Consumer Protection Act.

Where applicable law provides a customer with rights that differ from this policy, the applicable legal requirements will prevail.

Contact Us

To request a return, request an order cancellation, or report an issue with your order, please contact:

COURONNE NOIRE INC.
600 Rue Marlatt
Saint-Laurent, Québec H4M 2H3
Canada

Email: info@couronnenoire.com
Telephone: 438-370-7508
Website: couronnenoire.com